Draft: awaiting approval. Details in [brackets] are still to be confirmed by Navrang. Last updated: [date].
What personal data we collect when you use this website, why we use it, and your choices. We handle personal data under India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and other laws that apply.
Your data is handled by Riddhi Siddhi Aroma Foods, A, Mandvi Layja Road, Sonawala Naka Bahar, Mandvi, Kachchh, Gujarat 370465.
What we collect
- Order and account details: name, phone number, email, billing and delivery address, and your orders.
- Messages: what you send us by email or WhatsApp about an order.
- Payment: card, UPI and netbanking payments are handled by our payment partner [payment gateway]. We receive only the payment status and a transaction reference. We never receive or store your full card number, CVV or UPI PIN.
- Technical data: IP address, browser and device type, and the cookies described below.
Why we use it
- To take, pack, deliver and support your orders, and to send invoices.
- To send order emails: confirmation, dispatch and tracking.
- To keep the website secure and prevent fraud.
- To meet legal duties such as tax and accounting records.
- To send offers [by email or WhatsApp], only if you agree. You can stop them at any time.
Who we share it with
Only what is needed, with: our courier partners [courier names] to deliver your order, our payment partner [payment gateway], our website hosting and email providers, and government authorities when the law requires it. We do not sell your personal data.
Cookies
We use essential cookies to keep your cart, run checkout and keep you logged in. [Analytics or advertising cookies: none at present.] You can block cookies in your browser settings, but the cart and checkout will not work without them.
How long we keep it
Order and invoice records are kept for as long as tax and accounting laws require [period]. Account details are kept until you ask us to delete your account. Other data is deleted when it is no longer needed.
Your rights
Under the DPDP Act you can:
- ask what personal data we hold about you and how we use it;
- ask us to correct, update or delete it, unless the law requires us to keep it;
- withdraw your consent, for example to offers;
- nominate a person to use these rights for you;
- raise a complaint with us, and then with the Data Protection Board of India if it is not resolved.
Children
This website is not meant for anyone under 18. A parent or guardian should place the order.
Security
The website uses an encrypted (HTTPS) connection and only people who need your data to handle your order can see it. No system is completely secure, so please tell us at once if you think your account has been misused.
Contact and grievances
For any privacy question or request, write to our grievance officer [name] at [care email], or post to A, Mandvi Layja Road, Sonawala Naka Bahar, Mandvi, Kachchh, Gujarat 370465.
Changes to this policy
We may update this policy. The date at the top shows the latest version.