Draft: awaiting approval. Details in [brackets] are still to be confirmed by Navrang. Last updated: [date].
How and when we deliver Navrang orders placed on this website.
Where we deliver
We deliver to addresses in India only, to PIN codes served by our courier partner [courier name]. If we cannot deliver to your PIN code, we will tell you before dispatch and refund the full amount paid.
Delivery charges
- Free delivery on orders above [₹499].
- Orders below that amount pay a delivery charge of [₹49].
The delivery charge for your order is always shown in the cart and at checkout before you pay.
Dispatch time
We pack and dispatch orders within [1 to 2 working days]. Working days are [Monday to Saturday], except public holidays. Orders placed after [4 pm] or on a holiday are packed on the next working day.
Delivery time
After dispatch, most orders arrive within [3 to 7 working days], depending on your city. Remote areas can take longer. Delivery times are courier estimates, not guarantees.
Order tracking
When your order ships, we email you the courier name and tracking number. You can also see it in My account, Orders.
Cash on delivery
Cash on delivery is [available / not available]. [If available: maximum order value and any extra charge.]
Address and failed delivery
Please check your address, PIN code and phone number at checkout. If the courier cannot deliver after [2] attempts, or the address is incomplete, the parcel comes back to us. We can then send it again for a new delivery charge, or refund the order value minus delivery charges.
Damaged or missing parcels
If the parcel looks damaged or opened on arrival, take photos before opening it and tell us within [48 hours] of delivery. See our Refund & Returns Policy for what happens next.
Delays
Weather, strikes, local restrictions and other events outside our control can delay couriers. We will keep you updated and help trace the parcel.
Questions
Email [care email] or see our Contact page. Please add your order number.