Draft: awaiting approval. Details in [brackets] are still to be confirmed by Navrang. Last updated: [date].
Navrang Masala Sing is a packaged food. For food safety we cannot take back opened packs, but if something is wrong with your order, we will put it right.
When we replace or refund
- A pack or the parcel arrives damaged, torn or open.
- You receive the wrong flavour or pack size.
- An item is missing from your order.
- The pack is past its best before date when it arrives.
What we cannot accept
- Returns of opened packs, unless you are reporting a quality problem with the product inside.
- [Returns of unopened packs for a change of mind.]
- Problems reported more than [48 hours] after delivery.
How to report a problem
Within [48 hours] of delivery:
- Take clear photos of the parcel, the shipping label and each affected pack, showing the batch number and best before date printed on the pack.
- Email [care email] with your order number and the photos, or reach us through the Contact page.
- We reply within [2 working days] and confirm a replacement or refund.
For a damaged parcel, an unboxing video helps us settle the claim with the courier faster.
Replacements
We send a replacement at no extra cost. If that flavour or size is out of stock, we refund it instead.
Refunds
- Approved refunds go back to your original payment method within [5 to 7 working days]. Your bank or card issuer may take a few more days to show it.
- For cash on delivery orders, we refund by [UPI or bank transfer] once you share your details.
- If the whole order was wrong or damaged, we refund the delivery charge too.
Cancelling an order
You can cancel an order before it is dispatched by contacting us. Once dispatched, it cannot be cancelled. Prepaid orders cancelled before dispatch are refunded in full to the original payment method within [5 to 7 working days].
Questions
Email [care email] or see our Contact page. Delivery times and charges are in our Shipping Policy.